![]() ![]() When some SIGMA interchangeable lenses for Pentax mount are attached to the PENTAX K-1, Please find the following details for the phenomenon and products Regarding the use of Pentax mount SIGMA interchangeable lenses when attached to the “Pentax K-1”.įor customers using our interchangeable lenses with aforementioned camera body, We would like to inform you of our policy on the repair service that we announced on May 11th, Thank you for purchasing and using our products. Currently, only one full-frame Global Vision lens is available in the Pentax mount: the 35mm F1.4 "Art". Sigma's recent Global Vision lens lineup has been met with highly positive critical reception, and the company continues to innovate through high-performance lens designs and zoom lenses with apertures wider than F2.8. Sigma has also very graciously announced that it will offer to repair affected K-1 bodies (via authorized Pentax repair facilities) in the near future.ĭespite the diminishing size of the Sigma K-mount lineup, Sigma has proved to handle this issue professionally, without neglecting its Pentax mount customers. Owners of affected lenses are advised to contact their local Sigma distributor/service center to obtain the free service. Today, the company stated that it will start repairing affected lenses so that they no longer cause damage to the camera body. Recommended in-camera sharpness settingsĮarlier this month, Sigma announced that a handful of its current and legacy lenses could cause a minor scratch above the lens mount when attached to the Pentax K-1.Which non-Pentax DSLR body to use my Pentax lens for video?.Weekly Challenge Weekly Challenge # 622: Beauty in the Everyday.Caption Contest Caption contest ending august 3.Thematic Post Processing Challenge #473.Project 52 PROJECT 52-11-47-LIGHTING -Backlighting.Theme Contest #204 - August, 2023 (People).Caption Contest Caption Contest ending 10 August 2023.Monster Adapter LA-KE1 Pentax K to Sony E Lens Adapter.Pentax K-3 III eBook Version 1.6 Released.The Making of "My best friend, Buckley".Announcing Our August, 2023 Photo Contest.Thank you for the great customer service, treating customers with respect, and for making great lenses. Sigma, this is customer service done right. I don’t think I have ever seen a repair at Nikon take less than 10 days. ![]() When I drop something off for repair at Nikon, even with priority Nikon Professional Services repairs, I am waiting a week or more just to find out what the problem is. Nikon, I’m talking to you now… you could learn a thing or two about customer service from Sigma. I was very impressed with how I was treated and how my repair was handled. The tech thanked me for coming in and handed me a receipt and my lens. I hadn’t known about shutting off the OS system when putting the lens away but I will be sure to do so going forward. He suggested that I shut off the OS system when the lens is not in use to help prevent damage to OS the system. Not only that, but he had cleaned the lens for me as well! He also told me he had replaced the contacts as they had some slight wear. The optical stabilization (OS) control had failed and he had replaced it. He showed me what had failed on the lens. When the tech returned again he sat down with me. Better to pay for the repair then lose a job. He offered me a cup of coffee and told me the repair would take about fifteen minutes.Īt this point I fully expected to have to pay for this repair since I didn’t have the warranty card. He then told me he would fix it for me right now. He asked if I had my warranty card and I told him I had not thought to bring it. When he returned he said he knew what the problem was. I explained the problem and he told me he would test the lens and be right back. After a minute or two a tech came out and sat down with me. She handed me a form and said she would get a technician to help me. When I arrived at Sigma I was met at the door by a women who greeted me with a smile and asked if I had a repair. My previous repair had taken only 24 hours for Sigma to complete, but I was fully prepared to leave the lens for a week or more. ![]() I hopped in my car and took a short ride over to Sigma USA’s headquarters. Since this is my primary concert and hockey lens I was concerned that it would impact my upcoming shoots while it was at Sigma for repair. ![]() Recently, my trusty Sigma 70-200 mm f 2.8 DG HSM lens failed during a photo shoot. When I need to have a camera or lens repaired I need only take a short drive to drop off an item for repair. Close proximity to New York City is one, but another is easy access to the headquarters of almost every major camera and lens manufacturer operating in the USA. Living on Long Island has it’s advantages for a photographer. ![]()
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